Tokyo Haneda Airport awarded 5-Star Airport Rating for 11th consecutive year
By Peter Miller, Skytrax – London, UK
Tokyo’s Haneda Airport has been awarded the global 5-Star Airport quality rating for the eleventh consecutive year by SKYTRAX, the international air transport rating organisation.
The Audit of Terminals 1, 2 and 3 at Tokyo Haneda Airport was completed by the SKYTRAX audit team in November 2024. The 5-Star Airport rating is the highest mark of quality distinction awarded by SKYTRAX for an airport, and recognises very high standards of Product and Staff service across the different assessment categories in the Airport environment. Tokyo Haneda Airport continues to be a global leader in terms of service quality and consistency, with high standards of product and service innovation in the airport, and continues to set many global Best Practice levels for the world airport industry.
Tokyo Haneda Airport ranks highly for it’s user-friendly terminal facilities, and sets a global Best Practice for the cleanliness and ambience of passenger terminal areas. Haneda Airport has in recent years frequently being named the World’s Cleanest Airport.
Tokyo Haneda Airport provides very high and consistent standards of staff service efficiency and consistency, excellent standards of cleanliness, and the process for both departing and arriving passengers is relatively simple.
Terminal 1 is a domestic terminal primarily used by Japan Airlines. Terminal 2 is used primarily for ANA All Nippon Airways for domestic flights, and includes a new wing for ANA international flights that was opened in 2023. In 2019 a new satellite terminal was opened at Terminal 2 providing 3 new boarding gates, and this will be linked to the main Terminal 2 in early 2025 when additional boarding gate bridges are added. Terminal 3 is the international terminal at Tokyo Haneda Airport.
The domestic terminals 1 and 2 continue to set global Best Practice levels for the range and quality of shopping and food and beverage facilities located landside, with Terminal 3 well established as a 5-Star international terminal.
All of the Tokyo Haneda Airport terminals offer an autonomous mobility service for reduced mobility passengers. It uses autonomous mobility wheelchairs from Japanese supplier WHILL, which have a combination of proximity sensors and automatic brakes to help guide passengers through the airport’s terminals. Usage is very easy and intuitive – customers sit in the WHILL, use the display screen to select their boarding gate, and then off they go!
Directly connected to Terminal 3 at Tokyo Haneda Airport, the Villa Fontaine Premier Haneda Airport Hotel and Villa Fontaine Grand Haneda Airport Hotel offers a total of 1,717 rooms. The other on-site hotels include the The Royal Park Hotel at Terminal 3 and the Haneda Excel Hotel Tokyu in Terminal 2.
Edward Plaisted of Skytrax said: “Gaining the highest 5-Star Airport Rating is a fabulous achievement for Tokyo Haneda Airport, this for the eleventh consecutive year they have gained this airport quality accolade. Tokyo Haneda Airport provides an excellent range of passenger facilities for both domestic and international customers. Tokyo Haneda Airport enjoys quick and easy access to downtown Tokyo, and the airport provides excellent standards of wayfinding and signage with very high standards of staff service. The airport is constantly striving to enhance the customer experience, and it is pleasing to see the continuous programme of improvement that they provide here.”
Best Practice FIDS & Signage
Terminal 3 Check-In
Best Practice brand signage
Terminal 2 International check-in area
Views over Tokyo Bay at new T2 International check-in
Terminal 2, Tokyo Haneda Airport
» View the Tokyo Haneda Airport 5-Star Airport Rating
THE 5-STAR AIRPORT RATING
The 5-Star Airport Rating is our most prestigious and unique mark of Quality Achievement and a global benchmark of Airport Excellence, which is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards. The World Airport Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airports on their quality standards.
The 5-Star Airport rating recognises those airports that are providing exceptional standards of facilities and staff service to customers across all front-line areas of the airport environment. To achieve the top 5-Star Airport rating, the staff service or product standards must be either meeting or setting global best practice for the item under evaluation.
ABOUT SKYTRAX
Skytrax, the International air transport rating organisation, was established in 1989 and is based in London, United Kingdom. The World Airport Rating programme is a leading international Rating system operating since 1999, which classifies airports across the globe by the quality of product and staff service.
