Scoot

Scoot is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Scoot provides a good low cost airline experience which is supported by a consistent quality of staff service which is more enhanced and attentive than other LCCs. Onboard comfort is fair in the standard cabin, and general comfort standards for Scoot Plus are rated well. Meal service concepts are standardised between long and short-haul, and can lack some structure on longer sectors.”

» Explaining the Low-Cost Airline Rating levels

Scoot
skytrax 4 star low-cost airline logo

Certified Airline Ratings

Long haul

ScootPlus
Economy Class

Short haul

ScootPlus
Economy Class

Full Ratings Breakdown

ScootPlus

Airport Services - Singapore Changi

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
IFE streaming via Scoot Hub
Seat Power options
WiFi connectivity / charges
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Singapore Changi

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (paid)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items to purchase : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
IFE streaming via Scoot Hub
WiFi connectivity / charges
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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