AirAsia

AirAsia is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“AirAsia has a standard 29-inch pitch which is okay for short flights. Newer aircraft have USB charging and WiFi. Free IFE streaming is available on some aircraft but the content is quite limited. Buy onboard F&B choice and prices reasonable, and there is a good range of pre-order items. Cabin staff service can be good, but it does lack consistency”

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AirAsia
skytrax 3 star low-cost airline logo

AirAsia Rating Summary

Short haul

Economy Class

AirAsia Rating Analysis

Economy Class

Airport Services - Kuala Lumpur

Check-in service options
Check-in staff service
AirAsia Premium Red Lounge
Boarding efficiency (standard)
Boarding efficiency (Xpress)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : WiFi streaming
Seat power facilities
WiFi service
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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