AirAsia is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“AirAsia has a standard 29-inch pitch which is okay for short flights. Newer aircraft have USB charging and WiFi. Free IFE streaming is available on some aircraft but the content is quite limited. Buy onboard F&B choice and prices are reasonable, and there is a good range of pre-order items. Cabin staff service can be good, but it does lack consistency”