Air Astana Shanyrak Domestic Lounge at Nursultan Nazarbayev Airport

The Air Astana Shanyrak Domestic Lounge at Nursultan Nazarbayev Airport is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“The Shanyrak domestic lounge is quite an appealing space for domestic premium customers flying between Kazakhstan’s main cities. It’s very clean, with attentive staff and a relaxing environment. The key weaknesses are limited power socket availability and food options, which is mostly snack based products. Air Astana makes a good effort with the buffet presentation and staff are attentive to cleanliness.”

Air Astana Shanyrak Domestic Lounge at Nursultan Nazarbayev Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Shanyrak Business Lounge

Lounge Rating details

Shanyrak Lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Work stations
Standard of washrooms

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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