About Skytrax Ratings
Skytrax, the International air transport rating organisation, was established in 1989, and is based in London, UK. For over 30 years, our corporate ethos has been to conduct our work without fear or favour.
Introduced in 1999, the World Airline and Airport Star Rating programme is a leading international Rating system that classifies airlines and airports by the quality of product and staff service standards.
World Airline Rating
The 5-Star Airline Rating is a prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following the professional audit analysis and assessment of airline product and front-line service standards.
The World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.
Ratings are based on evaluation of product and service standards for both the onboard and airport environments, using a unified and consistent rating system.
The consistency of an airline’s fleet, ground and onboard product and staff service all have a major influence on award of the final Star Rating category.
World Airport Rating
The 5-Star Airport Rating is a prestigious and unique mark of Quality Achievement and a global benchmark of Airport Excellence, which is awarded following detailed audit analysis and assessment of each airport’s product and front-line service standards.
Product rating includes terminal layout, design, comfort, maintenance and cleanliness, including features such as seating, washrooms, WiFi, shopping, food and beverages. Service rating includes help counters, service ambassadors, staff in shops, restaurants, cafes, and official staff such as immigration, police, security and customs. Service assessment looks at efficiency, consistency, staff attitudes, service hospitality / friendliness and language skills.
World Lounge Rating
The 5-Star Lounge Rating is the accolade awarded to lounges achieving the highest overall Quality performance, applied following detailed audit analysis and assessment of lounge product and front-line service standards.
Skytrax lounge ratings use a quality scale from 1-Star through to our highest 5-Star rating. The appraisals are based on a complex assessment of the lounge amenities, facilities and service standards, and use a unified and consistent rating system to deliver a global, accurate, comparative rating programme.
Lounge product areas cover all comfort facilities, dining options and standards, and for service assessment we look for all aspects of excellence supported by true consistency.