AENA Sala Cibeles lounge at Terminal 1 Madrid Barajas Airport

The AENA Sala Cibeles lounge at Terminal 1 Madrid Barajas Airport is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“This lounge offers a good range of facilities, and the biggest downside is overcrowding at peak periods, which is made worse by the fact that in addition to serving airline premium customers, it is a pay to use facility. Seat choices are good, access to seat power is also good across many parts of the lounge. The food and beverage choice is good, but better maintenance and restocking of this is needed. Lounge staff are courteous but lack expected levels of hospitality.”

AENA Sala Cibeles lounge at Terminal 1 Madrid Barajas Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Sala Cibeles

Lounge Rating details

Sala Cibeles

Lounge Location

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Access to Seat power
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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