American Airlines Flagship Lounge at New York JFK Airport

The American Airlines Flagship Lounge at New York JFK Airport is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“The AA Flagship facility in New York JFK represents a large step up in quality for the airline, and this is a most appealing lounge space. The seating areas can be quite busy during the peaks as the service is also used by many Oneworld partners, but it is possible to find quieter areas. Food and drinks standards are at a good quality level, and this includes some decent brands. Staff are reasonably pleasant, but service is yet to be elevated to a world-class quality level.”

» Lounge Star Ratings explained

American Airlines Flagship Lounge at New York JFK Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Flagship Lounge

Lounge Rating details

Flagship Lounge

Lounge Location

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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