British Airways Club Lounge at London Gatwick Airport

The British Airways Club Lounge at London Gatwick Airport is Certified as a 4-Star Airline Lounge for the lounge facilities and staff service.

“The British Airways Club Lounge at Gatwick Airport occupies a good position near to security – however, this does mean that walking times to the gates can be long. The lounge has a large footprint and good seat choices but does see some crowding at peak times. The food selection offers a good range of hot and cold dishes, and the self-serve bar standards remain very good when benchmarked. Staff are reasonably friendly and are efficient at maintaining lounge presentation given the turnover of customers.”

» Lounge Star Ratings explained

British Airways Club Lounge at London Gatwick Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Club Lounge

Lounge Rating details

Business Class

Business Class Lounge - Club Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Games areas

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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