Lufthansa Welcome Lounge at Frankfurt Airport

The Lufthansa Welcome Lounge at Frankfurt Airport Terminal 1  is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“The Lufthansa welcome lounge is an appealing experience and is one of the strongest arrivals lounges globally. This includes 28 spacious shower rooms, a nap room and a functional business centre to catch up on work. Catering is better than the Lufthansa departure lounges with an à la carte meal service and a generous buffet. There are plenty of drink choices from smoothies to champagne.”

Lufthansa Welcome Lounge at Frankfurt Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Welcome Lounge

Lounge Rating details

Welcome Lounge

Location & Entry

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

A la carte dining option
A la carte dining standards
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Quality of in-lounge bedrooms

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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