Plaza Premium Lounge at KLIA2, Kuala Lumpur International Airport

The Plaza Premium Lounge at KLIA2 Kuala Lumpur International Airport is Certified as 3-Star Airline Lounge for the lounge facilities and staff service.

“This is a smaller lounge in KLIA2 and is often crowded and lacking seating choices and privacy. Staff provide an inconsistent service here, however thry can be quite helpful around the small buffet. The decor is looking a bit tired in areas but this perhaps reflects the high use factor rather than a lack of care and maintenance. Improvement is needed to deliver a 4-star experience.”

» Lounge Star Ratings explained

Plaza Premium Lounge at KLIA2, Kuala Lumpur International Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

Plaza Premium lounge KLIA2

Lounge Rating details

Plaza Premium KLIA2

Pay-per-use Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Value for money

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter