Qatar Airways Lounge : Heathrow Airport

Qatar Airways Premium Lounge at Terminal 4, London Heathrow Airport is Certified as a 5-Star Airline Lounge for the product facilities and staff service.

“A fabulous first and business class lounge finished to a very high specification, located close to normal boarding gates used by Qatar Airways. The lounge offers a la carte dining that is of a very good quality, as well as a buffet area. Lounge staff service is generally good, and the lounge offers a variety of seating options. At peak flight departure times the lounge can get very crowded. “

» Lounge Star Ratings explained

» Qatar Airways airport & onboard rating

Qatar Airways Lounge : Heathrow Airport
skytrax 5 star lounge logo

Certified Lounge Ratings

Lounge Information

Premium Lounge (LHR)

Airline Lounge Ratings Breakdown

Premium Lounge LHR

Premium Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private seat pods
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area

Food and Beverages

A la carte dining option
A la carte dining standards
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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