Qatar Airways

Qatar Airways is certified as a 5-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“One of the first-ever airlines to be awarded 5-Star status, Qatar Airways maintains its global leadership for delivering the highest standards of product and service to customers. Cabin seating and amenities, food & beverages and IFE are setting or meeting global Best Practice, supported by 5-Star cabin staff service. Qatar Airways operates from the 5-Star hub of Hamad International Airport in Doha.”

» Explaining the Star Rating Levels

» A-Z Index of Airline Ratings

Qatar Airways

Qatar Airways Rating

5-Star Airline Certification

Long haul

First Class
Business Class
Economy Class

Short haul

Business Class
Economy Class

Qatar Airways Rating Analysis

First Class

Airport Services - Doha

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Arrival lounge facilities
Priority baggage service

Onboard Product - Long haul

Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Business Class

Airport Services - Doha

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Arrival lounge facilities
Priority baggage service

Onboard Product - Long haul

Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
WiFi service
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Doha

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Long haul

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Washroom amenities
Inflight Entertainment
WiFi service
Quality of meals served
Quantity of food served
Selection of wines & beverages

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
WiFi service
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter