SkyTeam Lounge at Terminal 4, London Heathrow Airport

The SkyTeam Lounge at Terminal 4, London Heathrow Airport is Certified as a 3-Star Airline Lounge for the product facilities and staff service.

“This was a nice lounge when first opened, but the standards have deteriorated over the last 10 years. The lounge can be very crowded, and being a pay-to-use facility it lacks some premium standards. The  food choices and standards could be improved. Lounge cleanliness assessed on multiple inspections is at a poor standard, and some lounge furnishings are worn. Staff service at the lounge reception is mixed, but normally lacks any proper courtesy or hospitality.”

» Lounge Star Ratings explained

SkyTeam Lounge at Terminal 4, London Heathrow Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

SkyTeam Lounge T4 Heathrow

Lounge Rating details

Business Class

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms
Cleanliness of washrooms
Standard of shower facilities

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Complimentary spa options
Games areas


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter