SkyTeam Lounge at Terminal 4, London Heathrow Airport
The SkyTeam Lounge at Terminal 4, London Heathrow Airport is Certified as a 3-Star Airline Lounge for the product facilities and staff service.
“This was a nice lounge when first opened, but the standards have deteriorated over the last 10 years. The lounge can be very crowded, and being a pay-to-use facility it lacks some premium standards. The food choices and standards could be improved. Lounge cleanliness assessed on multiple inspections is at a poor standard, and some lounge furnishings are worn. Staff service at the lounge reception is mixed, but normally lacks any proper courtesy or hospitality.”