SWISS First Class Lounge at Chicago O’Hare Airport

The SWISS First Class Lounge at Chicago O’Hare Airport is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“The Swiss First Class Lounge is quite small but offers a good level of prestige with the remodelled décor, nicely laid dining tables and power sockets in the tables. There is a good natural light from the surrounding windows. Facilities are minimal with washrooms located in the business class lounge, there are no shower rooms. Much of the upgrade for first-class comes from the a la carte catering, where dishes are presented nicely but the options are limited. There is minimal staff presence here other than a chef delivering the food.”

» Lounge Star Ratings explained

SWISS First Class Lounge at Chicago O’Hare Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

First Class

Lounge Rating details


First Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Standard of washrooms
Standard of shower facilities

Food and Beverages

A la carte dining option
A la carte dining standards
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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