TAP Portugal Premium Schengen Lounge at Lisbon Airport

The TAP Portugal Premium Schengen Lounge at Lisbon Airport is Certified as a 4-Star Airline Lounge for the standard of product facilities and staff service.

“This lounge is a big improvement in earlier TAP lounges, and offers a broadly satisfactory range of facilities. The food and beverage choices are suited for short / medium haul travel, but lounge staff are often very slow to maintain and stock the available items. The colour scheme is nice, but some of the furniture is already showing wear and tear and is not a premium product. Lounge staff service is an area where standards need to be improved.”

TAP Portugal Premium Schengen Lounge at Lisbon Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Schengen Lounge

Lounge Rating details

Schengen Lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Private work stations
Standard of washrooms
Standard of shower facilities

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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