Thai Airways Royal Silk Lounge at Hong Kong International Airport

Thai Airways Royal Silk Lounge at Hong Kong International Airport is certified as a 3-Star Airline Lounge for the lounge product facilities and service standards.

“The Lounge facilities and seating are quite weak. The open space area has colourful seats but there are limited variation and no access to power sockets. Due to the open-plan design, there can be airport noise intrusion which affects the ambience. Catering is reasonable. Facilities are limited but there is a business centre with computers, one simple shower, washroom and massage chairs. Staff are quite efficient at reception.”

» Lounge Star Ratings explained

Thai Airways Royal Silk Lounge at Hong Kong International Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

Royal Silk Lounge

Lounge Rating details

Royal Silk Lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks

Connectivity

WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality

Lounge Options

Lounge TV / cinema area

Disclaimer

The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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