United Airlines United Club at Daniel K Inouye International Airport

United Airlines United Club at Daniel K Inouye International Airport Honolulu is Certified as a 3-Star Airline Lounge for the quality of lounge facilities and staff service.

“The lounge furniture and decor is quite dated here – however, cleanliness is well monitored by staff, and there is a good degree of natural light available. There is a simple hot and cold food selection, and the bar area has all mainstream products with premium drinks available at a charge. Washrooms are also dated in style and design but are clean and appropriate for the lounge size. Staff are somewhat friendly at reception, but service attention in the lounge is rather lacking.”

United Airlines United Club at Daniel K Inouye International Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

United Club

Lounge Rating details

United Club

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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