Air Canada rouge

Air Canada rouge is Certified as a 3-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“As a leisure airline, for long-haul the experience is quite full-service with complimentary amenities, and food and drink. For shorter routes, the airline has a decent buy-on-board selection. App-streaming IFE is available on all aircraft. Staff service can be very good, but this lacks consistency and this is a primary reason the airline is not meeting 4-Star standards.”

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Air Canada rouge
skytrax 3 star leisure airline logo

Air Canada rouge Rating Summary

Long haul

Premium Rouge
Economy Class

Short haul

Premium Rouge
Economy Class

Air Canada rouge Rating Analysis

Premium Rouge

Airport Services - Toronto Pearson

Priority check-in options
Check-in service options
Check-in staff service
Maple Leaf lounge YYZ
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort : B767
Seat comfort : A321/320/319
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Amenity kit and washroom amenities
Inflight Entertainment : App streaming
WiFi service
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Toronto Pearson

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort : B767
Seat comfort : A321/320/319
Cabin safety information / demo
Comfort items : blanket, pillow etc - International
Comfort items : blanket, pillow - buy onboard prices
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : App streaming
WiFi service
Complimentary F&B : International
Selection of buy onboard F&B : N America / Caribbean
Prices of buy onboard F&B
Quality of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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