AirAsia India is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“AirAsia India airport service standards are inconsistent and often quite poor. Cabin seating uses a standard 29-inch pitch of AirAsia and is okay for 2-hour flights. Buy onboard selection is reasonable, well priced and of fair quality. Cabin staff service is perfunctory and lacks proper hospitality.”