Citilink 5-Star COVID-19 Airline Safety Rating

Citilink is certified with the highest 5-Star COVID-19 Airline Safety Rating for the safety measures and improved hygiene processes and protocols introduced by Citilink to help reduce the spread of Coronavirus.

Skytrax COVID-19 Airline Safety Rating is the global assessment and certification of airline health and safety measures during the coronavirus pandemic that is based on professional and scientific investigation of the standards being provided by the airline.

The COVID-19 ratings include cleanliness at the airport and onboard, social distancing, face mask usage, sanitiser, and other hygiene improvement systems.

Citilink 5-Star COVID-19 Airline Safety Rating

COVID-19 Safe Air Travel

COVID-19 Safety Certification

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Citilink COVID-19 Safety Ratings

At the Airport

Check-in: Jakarta Airport

Counter protective screens

Correct use of PPE by staff

Hand sanitiser visibility & availability

Signage about COVID-19 requirements

Queues: social distancing marking

Queues: control of social distancing

Boarding: Jakarta Airport

Hand sanitiser visibility & availability at boarding gates

Info signage for COVID-19 requirements

Counter protective screens

Correct use of PPE by staff

Boarding policy applied

Social distancing PA information

Social distancing marking

Control of social distancing

Onboard the flight

Face mask & Sanitiser

Hand sanitiser provided upon boarding / at seat

Seat / table sanitiser provided upon boarding / at seat

Face mask policy clearly stated over cabin PA

Availability of spare / replacement face masks

Service policy / system for disposal of used face masks

Cleanliness in the Cabin

Cleanliness: seat back / base / armrest

Cleanliness: seatbelt & buckle

Cleanliness: seat pocket & safety card

Cleanliness: tray table / latch

Cleanliness: PTV screen

Cleanliness: PTV remote

Cleanliness: window

Toilets

PA Instructions about toilet usage / queuing

Hand sanitiser availability

Cleanliness: toilet door internal handle / lock

Cleanliness: washbasin & counter

Cleanliness: waste disposal

Cabin Staff

Standard of staff PPE

Staff PPE usage / compliance

Giving clear PA information for COVID-19 instructions

Control of customer PPE usage / compliance

Control of customer social distancing

Efficiency handling customer noncompliance with PPE / distancing

Maintaining orderly & distanced deplaning

Arrivals

Arrivals: Jakarta Airport

Hand sanitiser visibility & availability at arrivals / airbridge exit

Information signage for COVID-19 requirements

Staff PPE usage / compliance

Bus arrivals: cleanliness of buses

Bus arrivals: air-conditioning standards of buses

Bus arrivals: restricting customer numbers per bus

Bus arrivals: social distancing policies adhered to

Baggage reclaim: hand sanitiser visibility & availability

Baggage reclaim: social distancing marking

Baggage reclaim: control of social distancing

Baggage reclaim: baggage trolley cleanliness

Website

Visibility of COVID-19 information on home page

Standard of COVID-19 Travel information

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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