Citilink is Certified with the 4-Star Low-Cost Airline Rating for the quality of its Onboard product and staff service, and the Citilink home base Airport service. View the detailed Quality ratings for Citilink product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Jakarta Soekarno-Hatta International Airport.

Low-cost airline ratings evaluate product and service quality taking account of lower fares and assessment of optional extra costs.

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Citilink Ranking

Short haul

Economy Class

Airline Ratings Breakdown

Economy Class

Airport Services - CGK Jakarta

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Super++)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times
Free baggage allowance

Onboard Product

Seat comfort
Cabin safety information / enforcement
Comfort items : blanket, pillow etc (BOB)
Cabin and seat cleanliness
Washroom cleanliness
Selection of pre-order hot meals
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Onboard payment choices

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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