Citilink is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“Citilink (owned by Garuda Indonesia) provide low-cost domestic flights around Indonesia, and international routes are to be assessed. Staff service is good and consistent, both onboard and in the airport. F&B is satisfactory in quality but lacking the choice of other Asian competitors.”