Condor Airlines

Condor Airlines is Certified as a 4-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Long-haul Business Class is good, and older angled seats are superior to most leisure carriers. Premium Economy on B767 aircraft is comparable to other airlines. While long-haul Economy has a basic free product, there are elements of a la carte pricing for premium catering and IFE, and on short-haul flights all F&B items are chargeable. Staff standards are acceptable in Business but subject to inconsistency in Economy. Overall Condor delivers a good 4-star experience.”

» Explaining the Star Rating Levels

» A-Z Index of Airline Ratings

Condor Airlines
skytrax 4 star leisure airline logo

Condor Airlines Rating Summary

Long haul

Business Class
Premium Economy
Economy Class

Short haul

Premium Economy
Economy Class

Condor Airlines Rating Analysis

Business Class

Airport Services - Frankfurt

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Arrival lounge facilities
Priority baggage service

Business Class Lounge - Lufthansa FRA

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Standard of shower facilities
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Long haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Premium Economy

Airport Services - Frankfurt

Priority check-in facilities
Check-in staff service
Priority boarding options
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort : B767
Seat comfort : B757/A321
Cabin safety information / video
Comfort items : blanket, pillow : B767
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities : B767
Inflight Entertainment : B767
Quality of meals served
Quantity of food served
Selection of wines & beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Frankfurt

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort : B767
Seat comfort : B757/A321
Cabin safety information / video
Comfort items : blanket, pillow : B767
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Inflight Entertainment : free : B767
Premium Entertainment : paid for : B767
Complimentary F&B : long-haul
Premium menu F&B : paid for
Selection of buy onboard F&B
Prices of buy onboard F&B
Quality of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter