Croatia Airlines

Croatia Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, cleanliness etc, and service rating for both cabin staff and ground staff.

“A small regional carrier, Croatia Airlines provides a fairly standard European product level. Staff service is quite efficient and friendly, and the main weakness can be across some of the airport service areas at Zagreb. They still serve small complimentary snacks and beverages in Economy which is a plus point.”

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Croatia Airlines
skytrax 3 star airline logo

Croatia Airlines Rating Summary

Short haul

Business Class
Economy Class

Croatia Airlines Rating Analysis

Business Class

Airport Services - Zagreb

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Priority baggage service

Business Class Lounge - Primeclass Lounge

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Zagreb

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Complimentary meals / snacks
Complimentary beverages
Buy onboard F&B selection
Buy onboard F&B prices

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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