Dalian Airlines

Dalian Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“A subsidiary of Air China, the only real difference for Dalian Airlines is the name painted on the outside of the aircraft. All ground service and onboard product is at the same 3-Star level of Air China, adequate but below quality levels of China Eastern, China Southern and Hainan Airlines. Cabin staff service is functional and lacks  customer service interest or hospitality.”

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Dalian Airlines
skytrax 3 star airline logo

Dalian Airlines Rating Summary

Short haul

Business Class
Economy Class

Dalian Airlines Rating Analysis

Business Class

Airport Services - Dalian Airport

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Priority baggage service

Business Class Lounge - Dalian Airport

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
A la carte dining option
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Dalian

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Complimentary meals / snacks
Quality of meals / snacks
Complimentary beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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