Eastar Jet is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Seat comfort is above average for an LCC and cabin cleanliness and presentation is at a good standard. Buy-on-board snacks / pre-order meals are mainly Korean/Asian style food choices and quality is satisfactory. WiFi streaming IFE is available on some aircraft. Cabin staff service is efficient, but there is limited customer interaction and friendliness. With minor changes, Eastar Jet has potential to meet a 4-Star LCC rating.”