Eastar Jet

Eastar Jet is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Seat comfort is above average for an LCC and cabin cleanliness and presentation is at a good standard. Buy-on-board snacks / pre-order meals are mainly Korean/Asian style food choices and quality is satisfactory. WiFi streaming IFE is available on some aircraft. Cabin staff service is efficient, but there is limited customer interaction and friendliness. With minor changes, Eastar Jet has potential to meet a 4-Star LCC rating.”

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Eastar Jet
skytrax 3 star low-cost airline logo

Eastar Jet Rating Summary

Short haul

Economy Class

Eastar Jet Rating Analysis

Seoul Gimpo

Airport Services - Gimpo Airport

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : WiFi streaming
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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