Jeju Air

Jeju Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Jeju Air achieves 4-star in its premium cabin which includes priority check-in, boarding, lounge, enhanced seat and free F&B. Economy Class receive free water, F&B can be purchased on board, and there are pre-order meals. The quality and choice of F&B is reasonable. Service quality is efficient in all cabins, but lacking some friendliness and attention to meet an overall 4-Star Low-Cost rating.”

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Jeju Air
skytrax 3 star low-cost airline logo

Jeju Air Rating Summary

Short haul

NEW Class
Economy Class

Jeju Air Rating Analysis

NEW Class

Airport Services - Jeju

Priority check-in options
Check-in service options
Check-in staff service
JJ Lounge
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Seat power facilities
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Jeju

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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