fastjet is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“fastjet operates a small network of domestic & international flights in South Africa and Zimbabwe. Service organisation for check-in and arrival is reasonable but delay handling is weak, and customer service standards are inconsistent onboard and in the airport. A free snack and drink is given and the quality is fair.”