Kulula is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“Kulula provides satisfactory onboard comfort for short, low-cost domestic flights. Staff service is quite efficient and friendly, and there is an adequate range of buy-on-board F&B. Airport service is less consistent, and this is where the airline should develop quality further to improve the rating.”