flydubai

flydubai is Certified with the 3-Star Low-Cost Airline Rating for the quality of its Onboard product and staff service, and the flydubai home base Airport service. View the detailed Quality ratings for flydubai product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Dubai Airport.

Low-cost airline ratings evaluate product and service quality taking account of lower fares and assessment of optional extra costs

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flydubai

Certified Airline Ratings

Short haul

Business Class
Economy Class

Full Ratings Breakdown

Business Class

Airport Services - Dubai

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times
Delay & cancellation handling
Checked baggage allowance
Hand baggage allowance

Business Class Lounge - Dubai

Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment
Onboard WiFi and connectivity
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Dubai

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times
Delay & cancellation handling
Hand baggage allowance
Checked baggage prices

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment options
Onboard WiFi /Pricing
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.

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