Air Arabia

Air Arabia is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“A low-cost airline and therefore very strict on baggage weight and size. Cabin seating is good for low-cost flights of 3-4 hours (32″ seat pitch). Pre-order and buy onboard foods are reasonable and not expensive. The cabin staff service is fair, but standards of cabin and washroom cleanliness can be poor. Streaming WiFi entertainment options are good for low-cost in this region. Airport service standards are a weakness.”

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Air Arabia
skytrax 3 star low-cost airline logo

Air Arabia Rating Summary

Short haul

Economy Class

Air Arabia Rating Analysis

Economy Class

Airport Services

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : complimentary
Onboard WiFi and connectivity
Sky café: Selection of pre-order meals
Sky café: Selection of buy onboard F&B
Sky café: Quality of buy onboard F&B
Sky café: Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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