Flynas

flynas is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“flynas product and service standards continue to develop and are quite close to meeting 4-Star levels. Business Class provides a full-service experience with a large recliner seat, complimentary meals and lounge access. Comfort in Economy is fair, and pre-order & buy-on-board F&B are quite good. IFE streaming works well, and the multi-national cabin crew give an efficient service but this is often lacking friendliness.”

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Flynas
skytrax 3 star low-cost airline logo

Flynas Rating Summary

Short haul

Business Class
Economy Class

Flynas Rating Analysis

Business Class

Airport Services - Riyadh

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Business Class Lounge : nasmiles Riyadh

Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of hot / cold beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product

Seat comfort : A320
Seat comfort : A320neo
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment : WiFi streaming
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Riyadh

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : WiFi streaming
Seat power facilities
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order meals
Quality of pre-order meals
Prices of pre-order meals

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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