Fuzhou Airlines 福州航空 is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Part owned by the HNA Group, Fuzhou Airlines is a full service domestic airline that has moved towards budget carrier style pricing with buy onboard meals, baggage etc. Business class product and service is satisfactory, but economy class cabin staff service can be inconsistent and needs improvement. Potentially a 4-Star airline, but changes are needed for this.”