Spring Airlines

Spring Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, cabin cleanliness etc, and service rating is for both cabin staff and ground staff.

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Spring Airlines
skytrax 3 star low-cost airline logo

Spring Airlines Rating Summary

Short haul

Economy Class

Spring Airlines Rating Analysis

Economy Class

Airport Services - Shanghai Hongqiao

Check-in service options
Check-in staff service
Priority boarding - SpringPlus
Boarding efficiency - standard
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort - standard
Seat comfort - SpringPlus
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Pre-Order Hot meals
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Complimentary food & beverages - SpringPlus

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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