GOL Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“GOL is a hybrid low-cost airline, and Economy Class customers receive a free drink and snack. On longer international routes there are free hot meals and soft drinks, plus a buy-on-board choice. IFE, WiFi, and seat power are available on many aircraft. Premium Economy provides priority airport services, lounge access, free meals and drinks, and the seat product is slightly enhanced. While the product is good, staff service is below a 4-Star level, and this is a key area for improvement.”