GOL Airlines

GOL Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“GOL is a hybrid low-cost airline, and Economy Class customers receive a free drink and snack. On longer international routes there are free hot meals and soft drinks, plus a buy-on-board choice. IFE, WiFi, and seat power are available on many aircraft. Premium Economy provides priority airport services, lounge access, free meals and drinks, and the seat product is slightly enhanced. While the product is good, staff service is below a 4-Star level, and this is a key area for improvement.”

» Explaining the Low-Cost Airline Rating levels

» A-Z Index of Airline Ratings

GOL Airlines
skytrax 3 star low-cost airline logo

GOL Airlines Rating Summary

Short haul

Premium Economy
Economy Class

GOL Airlines Rating Analysis

Premium Economy

Airport Services - Sao Paulo GRU

Priority check-in options
Check-in service options
Check-in staff service
GOL Premium Lounge
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment : WiFi streaming
Seat power facilities
WiFi service
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Sao Paulo GRU

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : WiFi streaming
Seat power facilities
WiFi service
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter