HK Express

HK Express is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Now owned by Cathay Pacific, HK Express is a low-cost airline with a large network around mainland China. With a modern A320/A321 fleet, cabin seating comfort is fair for a low-cost. A good choice of buy onboard meals, snacks and beverages are offered, and food standards are good. Cabin staff service is quite efficient, but staff do not portray the service in a very friendly way.”

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HK Express
skytrax 3 star low-cost airline logo

HK Express Rating Summary

Short haul

Economy Class

HK Express Rating Analysis

Economy Class

Airport Services - Hong Kong

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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