HK Express is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Now owned by Cathay Pacific, HK Express is a low-cost airline with a large network around mainland China. With a modern A320/A321 fleet, cabin seating comfort is fair for a low-cost. A good choice of buy onboard meals, snacks and beverages are offered, and food standards are good. Cabin staff service is quite efficient, but staff do not portray the service in a very friendly way.”