Jetstar Airways is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Jetstar Airways B787 aircraft offer Business Class and the product and service are of a Premium Economy standard, and close to 4-Star. Economy comfort varies by aircraft (seat pitch 28-30″). IFE content on B787 is good but is chargeable in Economy. F&B in Economy is purchasable (pre-ordered or onboard) – the quality and selection are satisfactory. Staff service is good but inconsistent, and needs small improvements to deliver 4-Star.”