Jetstar Airways

Jetstar Airways is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Jetstar Airways B787 aircraft offer Business Class and the product and service are of a Premium Economy standard, and close to 4-Star. Economy comfort varies by aircraft (seat pitch 28-30″). IFE content on B787 is good but is chargeable in Economy. F&B in Economy is purchasable (pre-ordered or onboard) – the quality and selection are satisfactory. Staff service is good but inconsistent, and needs small improvements to deliver 4-Star.”

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Jetstar Airways
skytrax 3 star low-cost airline logo

Jetstar Airways Rating Summary

Long haul

Business Class
Economy Class

Short haul

Economy Class

Jetstar Airways Rating Analysis

Business Class

Airport Services - Melbourne

Priority check-in options
Check-in service options
Check-in staff service
Qantas Club Lounge
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort : B787
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment
Seat power facilities
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Melbourne

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort : B787
Seat comfort : A320/A321
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Seat power facilities : B787
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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