AirAsia X

AirAsia X is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“AirAsia X has two class A330 aircraft on long-haul routes. Premium Class product is good with flatbed seats, complimentary meals and other items such as duvets, noise-cancelling headsets. Economy Class is high-density 3x3x3 layout but legroom is adequate. Customers can rent tablets for IFE. Cabin staff service can be quite friendly but is quite inconsistent and in premium class needs change. Airport services in KLIA 2 are lacking a consistent standard.”

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AirAsia X
skytrax 3 star low-cost airline logo

AirAsia X Rating Summary

Long haul

Premium Class
Economy Class

AirAsia X Rating Analysis

Premium Class

Airport Services - Kuala Lumpur

Priority check-in options
Check-in service options
Check-in staff service
AirAsia Premium Red Lounge
Priority boarding (Xpress)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment : Xcite tablet
Seat power facilities
WiFi service
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Kuala Lumpur

Check-in service options
Check-in staff service
Boarding efficiency
Boarding efficiency (Xpress)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : Xcite tablet
Seat power facilities
WiFi service
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Pre-order F&B options

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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