Jetstar Asia Airways

Jetstar Asia is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Jetstar Asia operates regional international flights using a fleet of A320 aircraft. Cabin seating is okay for short flights (29″ pitch), and cabin cleanliness is to a generally good standard. Meals can be pre-ordered and there is a reasonable buy-onboard selection of F&B. Cabin staff service is quite consistent, friendly and courteous, and Jetstar Asia is close to achieving 4-Star Low-Cost Airline ranking.”

» Explaining the Low-Cost Airline Rating levels

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Jetstar Asia Airways
skytrax 3 star low-cost airline logo

Jetstar Asia Rating Summary

Short haul

Economy Class

Jetstar Asia Rating Analysis

Economy Class

Airport Services - Singapore

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order meals
Quality of pre-order meals
Prices of pre-order meals

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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