Mango

Mango is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Mango provides a reasonable low-cost airline experience for short 1 to 2 hour flights. Staff deliver a friendly service and this is usually efficient for the buy on board service, for which there is an acceptable product selection. Airport standards are less consistent for service quality and efficiency, but the airline now has a good app for expediting check-in.”

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Mango
skytrax 3 star low-cost airline logo

Mango Rating Summary

Short haul

Economy Class

Mango Rating Analysis

Economy Class

Airport Services - O.R. Tambo

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Plus)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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