Kunming Airlines 昆明航空 is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“A subsidiary of Shenzhen Airlines, Kunming Airlines product and service standards are very closely matched to that airline. Predominantly operating domestic flights from Kunming, they also have a few regional international routes. Full service includes onboard meals in economy class, but standards of these are very varied. Staff service is efficient, but needs better customer service standards and language skills require improvement.”