LAM Mozambique Airlines

LAM Mozambique Airlines is Certified as a 2-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Operating domestic and a few regional international routes, LAM Mozambique standards have dropped in recent years. Onboard, the seats in economy and business class are standard and satisfactory, and onboard catering is fair. Cabin staff service is lacking in service quality and hospitality, and the airport service in the hub airport of Maputo is a key area for change and improvement.”

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LAM Mozambique Airlines
skytrax 2 star airline logo

LAM Mozambique Rating Summary

Short haul

Business Class
Economy Class

LAM Mozambique Rating Analysis

Business Class

Airport Services - Maputo

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service

Business Class Lounge - Flamingo Lounge

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
A la carte dining option
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket etc
Cabin and seat cleanliness
Washroom cleanliness
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Maputo

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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