Lion Air

Lion Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Lion Air (Indonesia) operates domestic and regional international flights. Customers need to be aware of strict baggage allowances to avoid extra charges. The cabin product is fair, seats average 29-inch seat pitch, but condition and cleanliness of cabin interiors is a problem and better attention is needed. Cabin staff service is fairly good and friendly, but airport service can be very poor. The 3-Star rating is marginal and may be subject to revision and/or downgrade.”

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Lion Air
skytrax 3 star low-cost airline logo

Lion Air Rating Summary

Short haul

Economy Class

Lion Air Rating Analysis

Economy Class

Airport Services - Jakarta

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Cabin interior presentation
Washroom cleanliness
Inflight Entertainment : App streaming trial
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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