Lucky Air (Xiangpeng Airlines) is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“Lucky Air classifies itself as a low-cost airline, and whilst this matches other LCC’s in Economy, they offer a near full-service Business Class on many aircraft. Cabin seat comfort is satisfactory, and pre-order / buy onboard F&B is of a fair standard. Cabin staff offer an efficient service, but this is lacking in hospitality and language skills are poor.”