Pegasus Airlines

Pegasus Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Onboard comfort is satisfactory for short flights but less so for 4 to 5- hour flights. IFE streaming is available at a charge and the value is reasonable. F&B is buy-on-board or pre-order, the selection and price are fair but quality is inconsistent. Service standards vary greatly on a route-by-route basis and staff in general are not overly friendly.”

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Pegasus Airlines
skytrax 3 star low-cost airline logo

Pegasus Airlines Rating Summary

Short haul

Economy Class

Pegasus Airlines Rating Analysis

Economy Class

Airport Services - Istanbul Sabiha Gokcen

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : WiFi streaming
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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