Pegasus Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Onboard comfort is satisfactory for short flights but less so for 4 to 5-hour routes. IFE streaming is available at a charge and the value is reasonable. F&B is buy-on-board or pre-order, the selection and price are fair but quality is inconsistent. Service standards vary greatly on a route-by-route basis and staff, in general, are not overly friendly.”