PIA Pakistan International Airlines
PIA Pakistan International Airlines is Certified as a 2-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“PIA suffers from having an outdated product standard across all cabins, and there is no early indication of improvement. Long haul business class is sub-par and the executive economy offering is below premium economy standards. Staff service is perfunctory at best, and whilst Pakistani service can be friendly and courteous, this is not so onboard PIA flights. Ground service standards are limited by poor airport infrastructure and facilities..”