British Airways is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“British Airways is in a period of extensive upgrading with new First Class and new Club World products being launched. To compete with low-cost airlines on short-haul routes, BA replaced complimentary F&B with buy onboard in Economy. Cabin staff service is well ranked for long and short-haul operations. Premium lounges at Heathrow are generally good, but can be crowded at peak times.”