Ruili Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“More of a hybrid airline than a low-cost carrier, as some aircraft offer a small Business Class section with semi full-service, and Economy also receive a complimentary snack or similar on some flights. Staff service is efficient, but the airline does not suit international customers with very poor staff language skills being prevalent. Fares are cheap, and the aircraft fleet is quite modern.”