Ryanair

Ryanair is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.#

“Ryanair service standards continue to improve and it is now a more customer-friendly airline on the frontline, with better cabin staff service. There is a strict monitoring of baggage size and weight, and customers should be aware of check-in and boarding pass printing charges. F&B choices are acceptable and of reasonable value.”

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Ryanair
skytrax 3 star low-cost airline logo

Ryanair Rating Summary

Short haul

Economy Class

Ryanair Rating Analysis

Economy Class

Airport Services - Dublin

Check-in waiting times
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Priority)
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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