easyJet is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“easyJet is one of Europe’s friendlier low-cost airlines for customer service, and this is particularly good for cabin staff. Airport staff are often strict at enforcing the one-piece baggage rule. Cabin cleanliness and presentation is usually good, and the buy-on-board is of a reasonable quality and value.”