easyJet is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“easyJet is one of Europe’s friendlier low-cost airlines for customer service, and this is particularly good for cabin staff. Airport staff are often strict at enforcing the one-piece baggage rule. Cabin cleanliness and presentation is usually good, and the buy-on-board is of a reasonable quality and value.”

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easyJet Rating Summary

Short haul

Economy Class

easyJet Rating Analysis

Economy Class

Airport Services - Luton Airport

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Speedy Boarding)
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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