easyJet is Certified with the 4-Star Low-Cost Airline Rating for the quality of its Onboard product and staff service, and the easyJet home base Airport service. View the detailed Quality ratings for easyJet product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Gatwick Airport.

Low-cost airline ratings evaluate product and service quality taking account of lower fares and assessment of optional extra costs.

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easyJet Ranking

Short haul

Economy Class

Airline Ratings Breakdown

Economy Class

Website & Information

Website language options
Ease of booking flight
Website info about extras
Website info for Product & Service
Baggage option purchase price
easyJet Plus cost & benefits
Seat reservation cost
Online check-in options
Carry-on bag allowance (standard fare)
Manage booking function

Airport Services - Gatwick Airport

Bag drop facilities
Bag drop waiting times
Boarding efficiency (standard)
Boarding efficiency (Speedy Boarding)
Delay information standards
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information
Cabin cleanliness
Seat & table cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Efficiency serving F&B
Service hospitality
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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