Shandong Airlines 山东航空 is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Primarily a domestic airline, Shandong Airlines provides a fairly standard onboard short haul product. Business class standards are below China Southern, China Eastern and Hainan Airlines. Economy class provides onboard meals and beverages, but quality levels are poor. Staff language skills are found to be poor across both the airport and onboard experience.”